Terms and Conditions of Sale

These terms and conditions of sale are concluded on the one hand by the company Petit Poirier SAS, with a share capital of €5,000, registered with the Versailles Trade and Companies Register under number RCS 921 488 870, hereinafter referred to as “Petit Poirier SAS”; and on the other hand, by any natural or legal person wishing to make a purchase via the Petit Poirier SAS website, hereinafter referred to as “the buyer”.

PURPOSE

These terms and conditions aim to define the contractual relationship between “Petit Poirier” and the buyer, as well as the conditions applicable to any purchase made via the Petit Poirier online store, whether the buyer is a professional or a consumer.
Purchasing a good or service through this website implies full and unconditional acceptance of these terms and conditions. These terms prevail over any other general or specific conditions not expressly approved by Petit Poirier. Petit Poirier reserves the right to modify its terms and conditions at any time. In this case, the applicable conditions will be those in force on the date of the buyer’s order.

CHARACTERISTICS OF GOODS AND SERVICES OFFERED

The products and services offered are those listed in the catalogue published on the Petit Poirier website.
These products and services are offered within the limits of available stock. Each product is accompanied by a description detailing its characteristics. The photographs in the catalogue are as accurate as possible but cannot guarantee perfect likeness to the product delivered, especially regarding colours. Each product is presented in a box-style case, itself protected with biodegradable packaging for delivery.

PRICES

Prices listed in the catalogue are in euros, including VAT applicable on the date of the order. Any change in VAT rate may be reflected in product or service prices. Petit Poirier reserves the right to modify its prices at any time; however, the price applied will be the one displayed on the website at the time of the order. Prices do not include shipping fees.

ORDERS

Checking the box “I have read and accept the Terms and Conditions of Sale” before proceeding to payment constitutes irreversible acceptance, only disputable under the specific “withdrawal right” provisions. By doing so, the Client acknowledges having read, understood, and accepted the present terms.

You may place an order on our online store by following these steps:
– select the product(s) you wish to purchase
– validate the shopping cart
– identify yourself and provide all required information
– verify selected products, colours, sizes, and quantities
– clearly indicate delivery information
– choose a delivery method
– select a payment method
– proceed with secure payment, which finalises the sales contract

Any order implies acceptance of prices and product descriptions. Entering your card number on our payment partner’s form and validating the order constitutes proof of the transaction and recognition of the sums owed.

ORDER CONFIRMATION

An email is automatically sent to the Client to confirm the order, provided the address entered is correct.

ORDER TRACKING

For any question about order tracking, the Client may contact Customer Service via WhatsApp: +33(0)6 72 65 59 88, Monday to Friday, 9 a.m. to 6 p.m., excluding public holidays, or by email at bonjour@petit-poirier.com

RIGHT OF WITHDRAWAL

Non-professional buyers have a fourteen-day withdrawal period starting from the delivery date, allowing them to return the product for exchange or refund without penalty, except return shipping fees.
Petit Poirier’s specific packaging is part of the product:
– A 10% deduction will apply if the item is returned without its intact original packaging.
– An 80% deduction will apply if it is clear that the product has been worn beyond normal testing conditions.

To exercise this right, the buyer may send Petit Poirier a handwritten letter including: name, contact details, order number, returned product(s), and whether the request concerns a refund or an exchange (including desired article and size).
The buyer may also request the withdrawal form via email and send it with the returned products.

PAYMENT TERMS

Full payment is required at the time of the order. Sums paid cannot be considered deposits or down payments.
The Client may pay online by VISA, MASTERCARD, AMERICAN EXPRESS or PAYPAL.
The Client guarantees Petit Poirier SAS that they have the necessary authorisation to use the chosen payment method.

A PAYPAL 4x payment option is available; by using it, the Client accepts PayPal’s terms and conditions.

Petit Poirier SAS reserves the right to suspend or cancel any order in case of non-payment, partial payment, payment disputes, fraud attempts, or suspicion of fraud.

Petit Poirier SAS may request supporting documents for verification before validating an order. Without receiving the required documents within 15 days, the order will be cancelled.

Payments are secured via SSL encryption. Only our payment partners have access to banking information.

INVOICING

The Client receives the original invoice with the order delivery.

DELIVERY

Available delivery methods:

• La Poste (France only): €3.90
• Colissimo (France & Monaco): €6.90 — delivery within 48h after dispatch
• Colissimo International (Europe): starting at €12.90 — 3 to 8 business days

International orders may be subject to customs taxes payable by the customer.

Order preparation occurs within 2 business days, subject to stock availability. A dispatch email will be sent.

Estimated delivery times:
• La Poste (France): 3 business days
• Colissimo (France): 2 business days
• Colissimo International: 3–8 business days depending on destination

Sundays and holidays are not included. Unavailable products will be refunded.

Packaging meets transport standards. The Customer is responsible for inspecting parcels and reporting issues within 3 business days.

In case of carrier delays, the Client must first check with the carrier, then contact Customer Service to open an investigation. Claims for non-delivery must be made within 30 business days.

WITHDRAWALS & RETURNS

The Client has 14 days to withdraw from the sale.
Products must be returned in perfect condition, with all packaging and accessories. Damaged or incomplete products will not be refunded.

Return address:
Petit Poirier — 51quater avenue du Belloy, 78110 Le Vésinet, FRANCE

Returns are at the Client’s own risk. Refunds are issued within 14 days after Petit Poirier is informed of the withdrawal — but may be delayed until products are received and inspected.

Discount vouchers are prorated on refunds.

WARRANTY

All products benefit from the legal warranty outlined in articles 1641 et seq. of the Civil Code.

LIABILITY

Petit Poirier is only bound by a best-efforts obligation. It cannot be held liable for damages linked to internet use (data loss, intrusion, virus, service interruption, etc.).

INTELLECTUAL PROPERTY

Petit Poirier owns all intellectual property rights on the website content. Any reproduction or use without written authorisation is prohibited and constitutes infringement.

PERSONAL DATA

Data collected is stored for account management, customer service, statistics, and targeted offers.
Data is kept for 18 months and used exclusively by Petit Poirier SAS.
You may exercise your rights via the client area or at bonjour@petit-poirier.com.

ARCHIVING – PROOF

Order forms and invoices are archived according to article 1348 of the Civil Code. Electronic records serve as proof of transactions.

APPLICABLE LAW AND JURISDICTION

These terms are governed by French law. Any dispute must first be addressed to Petit Poirier by email.
You may also use the EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr/

Unless otherwise required by law, French courts have jurisdiction.